Terms & Conditions


We reserve the right to offer discounts and vouchers to selected customers from time to time.

General Terms for Discounts, Money Off and Vouchers:

  1. What Do We Accept?

We accept some money off, discounts and instant rewards, in the form of vouchers, receipts, offer codes, QR codes, or otherwise (“Vouchers”). We also offer money off Vouchers/discount codes/QR codes that can only be used online (“Electronic Vouchers”). Vouchers/Electronic Vouchers may be automatically printed at our till, or some may be emailed, posted on our social media, or posted in advance.

  1. Terms for Vouchers

All information in relation to the money off, discount, promotion, validity dates and how to use it will be written on the Voucher/Electronic Voucher, or in the email, or in the corresponding terms of redemption. By using the Voucher/Electronic Voucher or accepting the money off, you accept the terms and conditions that are valid for each discount or promotion.

  1. Where Can Vouchers Be Used?

An Electronic Voucher for money off a minimum spend, can be used online only, unless stated otherwise. Please note, some Vouchers/Electronic Vouchers are valid with particular stylists/therapists only. See the Voucher/Electronic Voucher terms for redemption details.

  1. Multiple Vouchers

Multiple Vouchers/Electronic Vouchers may not be redeemed within the same transaction.

  1. Surrender

You must hand any paper Vouchers over to the salon/clinic at the outset of your transaction if you wish to redeem same. We will not accept amended, damaged or photocopied Vouchers. We may not accept Vouchers which have incorrect codes. We do not accept any liability for lost or damaged Vouchers.

Electronic Vouchers are surrendered by using the code or reference on them.  Electronic Vouchers can only be redeemed once.

  1. Limitations

Vouchers including Electronic Vouchers are not transferable, cannot be used more than once and have no cash value. Unless otherwise specified, Vouchers can only be redeemed against one item.  Vouchers/Electronic Vouchers once redeemed cannot be carried over if they are unused in accordance with the terms of the specific offer.

  1. When the Voucher is Applied

Vouchers and Electronic Vouchers are applied at the end of the transaction when all other promotions and discounts have been removed and pricings have been calculated.

  1. Liability

We do not accept any responsibility for any computer or equipment failure resulting in a transaction failing to register or any Voucher/Electronic Voucher failing to be generated, printed or redeemed. We also do not accept responsibility for lost or stolen Vouchers. Once you have the Voucher, it is your responsibility to keep it safe.

  1. Variations

Our decision is final in respect of whether a Voucher/Electronic Voucher will or will not be honoured. We reserve the right to modify, withdraw, terminate or temporarily suspend any promotion or Voucher/Electronic Voucher in whole or part at any time. We reserve the right to withdraw or substitute items in a Voucher promotion at any time.

  1. Governing Law

All our promotions, including Vouchers/Electronic Vouchers, are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the courts of England and Wales.

  1. Promoter

All reference to promoter in our Vouchers/Electronic Vouchers is DD Clinical Limited, Frodsham Court, Frodsham Street, Chester, CH1 3JT, unless specified otherwise.