Terms of Service

DD CLINICAL

DEPOSIT AND CANCELLATION POLICY

We look forward to welcoming you to the clinic soon.

We will send a reminder of your appointment 48 hours in advance of your appointment.

If for some reason you can no longer make your appointment, we ask that you give us at least 24 hours’ notice to enable us to try to offer your appointment to someone else.

Cancelling at short notice, or failing to turn up to your appointment, results in wasted clinician time and deprives another client of the opportunity to take that appointment.

We reserve the right to charge a cancellation fee of 100% of the value of your booked treatment or redeem a credit from a prepaid package in the following circumstances:

  • if you cancel your appointment with less than 24 hours notice and we do not manage to find another client to take the appointment;
  • you fail to attend your appointment without providing any notice; or
  • you are more than 15 minutes late for your appointment, meaning that we do not have sufficient time to perform your treatment.

In any of these circumstances, if the missed appointment is part of a course of treatments, the missed session will be regarded as having been redeemed.

You can cancel your appointment by:

  • Calling us on 01244 723300
  • Emailing us on info@ddclinical.com or
  • Sending us a message on our Facebook or Instagram page

If you fail to attend an appointment without notice on more than one occasion, we reserve the right to refuse to accept any more bookings from you.

This policy may be waived at the manager’s sole discretion.

Thank you for your understanding and co-operation.

ALL TREATMENTS MUST BE COMPLETED WITHIN 12 MONTHS FROM DATE OF PURCHASE

Deposits

A £25 deposit will be payable at the time of booking an appointment. Your booking will not be confirmed until such deposit is paid.

Any deposit paid will be deducted from your total bill for the treatment provided. Deposits are non-refundable unless we require you to cancel your treatment e.g. for circumstances beyond our control.

Should you cancel your treatment with  24 hours’ notice or more, your deposit will be returned to you in the form of a credit towards future treatments at the clinic. Such credits must be used within six months of their date of issue.

If you:

  • Cancel your appointment with less than 24 hours’ notice, or
  • If you do not attend your appointment without giving any prior notice; or
  • if you are unable to have your treatment because you haven’t prepared for the treatment in accordance with any prior instructions given by the clinic then your deposit will be put towards your cancellation fee. We reserve the right to deduct the cancellation fee from any deposit you have already paid.

This policy may be waived at the manager’s discretion, e.g. in the event of an unforeseen emergency.

Thank you for your understanding and co-operation.

Discounts/Vouchers

We reserve the right to offer discounts and vouchers to selected customers from time to time.

General Terms for Discounts, Money Off and Vouchers:

  1. What Do We Accept?

We accept some money off, discounts and instant rewards, in the form of vouchers, receipts, offer codes, QR codes, or otherwise (“Vouchers”). We also offer money off Vouchers/discount codes/QR codes that can only be used online (“Electronic Vouchers”). Vouchers/Electronic Vouchers may be automatically printed at our till, or some may be emailed, posted on our social media, or posted in advance.

  1. Terms for Vouchers

All information in relation to the money off, discount, promotion, validity dates and how to use it will be written on the Voucher/Electronic Voucher, or in the email, or in the corresponding terms of redemption. By using the Voucher/Electronic Voucher or accepting the money off, you accept the terms and conditions that are valid for each discount or promotion.

  1. Where Can Vouchers Be Used?

An Electronic Voucher for money off a minimum spend can be used online only, unless stated otherwise. Please note, some Vouchers/Electronic Vouchers are valid with particular stylists/therapists only. See the Voucher/Electronic Voucher terms for redemption details.

  1. Multiple Vouchers

Multiple Vouchers/Electronic Vouchers may not be redeemed within the same transaction

  1. Surrender

You must hand any paper Vouchers over to the salon/clinic at the outset of your transaction if you wish to redeem same. We will not accept amended, damaged or photocopied Vouchers. We may not accept Vouchers which have incorrect codes. We do not accept any liability for lost or damaged Vouchers.

Electronic Vouchers are surrendered by using the code or reference on them.  Electronic Vouchers can only be redeemed once.

  1. Limitations

Vouchers including Electronic Vouchers are not transferable, cannot be used more than once and have no cash value. Unless otherwise specified, Vouchers can only be redeemed against one item.  Vouchers/Electronic Vouchers once redeemed cannot be carried over if they are unused in accordance with the terms of the specific offer.

  1. When the Voucher is Applied

Vouchers and Electronic Vouchers are applied at the end of the transaction when all other promotions and discounts have been removed and prices have been calculated.

  1. Liability

We do not accept any responsibility for any computer or equipment failure resulting in a transaction failing to register or any Voucher/Electronic Voucher failing to be generated, printed or redeemed. We also do not accept responsibility for lost or stolen Vouchers. Once you have the Voucher, it is your responsibility to keep it safe.

  1. Variations

Our decision is final with respect to whether a Voucher/Electronic Voucher will or will not be honoured. We reserve the right to modify, withdraw, terminate or temporarily suspend any promotion or Voucher/Electronic Voucher in whole or part at any time. We reserve the right to withdraw or substitute items in a Voucher promotion at any time.

  1. Governing Law

All our promotions, including Vouchers/Electronic Vouchers, are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the courts of England and Wales.

  1. Promoter

All reference to the promoter in our Vouchers/Electronic Vouchers is DD Clinical Limited, Frodsham Court, Frodsham Street, Chester, CH1 3JT, unless specified otherwise.

 

Refund Policy

No Refunds Policy

Thank you for choosing DD Clinical for your treatment/service needs. We are dedicated to providing high-quality care and services to our valued clients. Please review our “No Refunds” policy regarding treatments/services, outlined below:

  1. All Payments are Non-Refundable: Once a payment has been made for a treatment or service at DD Clinical, it is considered non-refundable. This includes but is not limited to, aesthetic procedures, consultations, injections, laser treatments, and any other services provided by our clinic.
  2. Informed Consent: Before undergoing any treatment or service, our clients must provide informed consent. This includes understanding the nature of the procedure, its potential risks and benefits, expected outcomes, and any associated costs. We encourage our clients to ask questions and seek clarification to ensure a thorough understanding of the treatment/service before proceeding.
  3. Satisfaction and Results: While we strive for client satisfaction, individual results may vary depending on factors such as skin type, lifestyle, and adherence to post-treatment instructions. We cannot guarantee specific results or outcomes. Therefore, dissatisfaction with the outcome of a treatment/service does not qualify for a refund.

Vouchers and Account Credit:

  1. Validity: Vouchers and account credit are valid for one year from the date of purchase or issue.
  2. Non-transferable: Vouchers and account credit are non-transferable and can only be used by the account holder or voucher recipient.
  3. No Cash Refund: Vouchers and account credit cannot be redeemed for cash or exchanged for any other form of value.
  4. Non-refundable: Once a voucher is purchased or account credit is applied, it is non-refundable.
  5. Expiry: Any voucher or account credit that is not used within the validity period will expire and cannot be reinstated.
  6. Use Restrictions: Vouchers and account credit can only be used for services or products provided by the clinic and may not be used in conjunction with other offers or promotions unless otherwise specified.
  7. Loss or Theft: We are not responsible for lost or stolen vouchers or account credit.

Gift Voucher Offer 2025

1. Voucher Promotion

  • Buy a £50 gift voucher and receive a £75 voucher.

  • Buy a £100 gift voucher and receive a £150 voucher.

  • Buy a £200 gift voucher and receive a £275 voucher.

2. Validity

  • All promotional vouchers are valid for 12 months from the date of purchase.

  • The expiry date will be clearly stated on the voucher.

  • Vouchers cannot be extended past the expiry date.

3. Usage

  • Vouchers can be redeemed against treatments and/or products at DD Clinical Academy/Clinic (specify which applies).

  • Vouchers cannot be used to purchase other vouchers.

  • Vouchers cannot be exchanged for cash, transferred, or refunded.

  • Only one voucher may be used per transaction, unless otherwise stated.

  • Vouchers cannot be used in conjunction with any other offers, promotions, discounts, or packages.

  • Appointments booked using vouchers are subject to availability.

  • Standard cancellation policies apply.

4. Promotional Value

  • The “bonus value” (e.g., the additional £25, £50, or £75) holds the same restrictions as standard voucher value and has no cash alternative.

  • If the full voucher value is not used in one transaction, any remaining balance will stay on the voucher until expiry.

5. Fraud & Misuse

  • Lost or stolen vouchers cannot be replaced.

  • DD Clinical Academy reserves the right to refuse vouchers suspected of being duplicated, tampered with, or obtained fraudulently.

6. General Terms

  • By purchasing or using a voucher, the customer agrees to these Terms & Conditions.

  • DD Clinical Academy reserves the right to amend or withdraw this promotion at any time, in line with UK consumer law.

Black Friday 2025 – Terms & Conditions

These Terms & Conditions apply to all promotional offers referenced in DD Clinical’s Black Friday 2025 campaign unless expressly stated otherwise. By purchasing or redeeming any offer, the client agrees to be bound by these Terms.

1. General Conditions Applicable to All Offers

1.1 All Black Friday 2025 offers must be purchased by 30 November 2025.
1.2 All treatments must be redeemed within 6 months of the original purchase date.
1.3 All multi-session packages or treatment courses must be fully completed within 12 months of the purchase date.
1.4 All offers are strictly non-refundable, non-exchangeable, and non-transferable and hold no cash value.
1.5 Offers cannot be used in conjunction with:

  • Any other promotions

  • Vouchers

  • Discounts

  • Loyalty point redemptions
    1.6 All treatments are subject to a mandatory consultation and medical suitability assessment. DD Clinical reserves the right to refuse treatment where suitability criteria are not met.
    1.7 If a client is unsuitable for a purchased treatment, credit may be transferred to an alternative service at DD Clinical’s discretion. Refunds will not be issued.
    1.8 Prices may vary based on clinical assessment, treatment area, or individual requirements.
    1.9 DD Clinical reserves the right to amend, withdraw, or substitute offers at any time without prior notice.
    1.10 Failure to attend appointments or adhere to cancellation policies may result in forfeiture of sessions without refund.
    1.11 By purchasing any offer, the client agrees to comply with all pre-treatment and post-treatment instructions.
    1.12 These Terms shall be governed by and interpreted in accordance with the laws of England & Wales.

2. Offer-Specific Terms & Conditions

Below are legally expanded terms tailored to each individual offer.

A. Filler Packages

2.1 Facial Harmony Package – £600

(1ml Lip Filler, 1ml Chin Filler, 2ml Cheek Filler) (UTH filler)

  • All filler volumes must be administered as part of a single treatment plan.

  • Product cannot be divided between clients.

  • Unused filler cannot be stored, refunded, or credited for later use.

  • Results vary; multiple appointments may be required for optimal outcomes.

2.2 Perfect Profile Package – £300

(1ml Lip Filler, 1ml Chin Filler) (UTH filler)

  • All filler included must be redeemed in a single appointment unless clinically advised.

  • No substitutions, area swaps, or product exchanges are permitted.

2.3 Ultimate Sculpt Package – £900

(1ml Lip, 1ml Chin, 2ml Cheek, 2ml Jawline) (UTH filler)

  • Jawline filler suitability is determined during consultation.

  • Any additional syringes beyond the package allowance will be charged at the standard clinic price.

  • Packages are valid for a single named client only.

B. Dermal Filler Offers (1ml, 3ml, 5ml) (UTH Filler)

  • Syringes cannot be shared across clients.

  • 3ml and 5ml packages may be spread across multiple visits only if clinically suitable.

  • All filler must be used within the redemption window.

C. Hydrafacial Platinum – 6 Sessions (£700)

  • Sessions must follow the recommended intervals.

  • Missed or late-cancelled sessions may be forfeited under clinic policy.

  • Results vary depending on skin type and adherence to skincare routines.

D. Laser Hair Removal – 50% Off All Courses

  • Final pricing is confirmed following consultation and patch test.

  • A patch test and medical assessment may be required before treatment commencement.

  • All sessions must be spaced according to practitioner guidelines.

  • Quotation “BlackFriday” must be provided at purchase.

E. CO₂ Laser Resurfacing – 3 Sessions (£1500)

  • A patch test may be required.

  • Treatment intervals depend on skin healing and practitioner recommendation.

  • Clients must adhere to aftercare requirements; failure may affect eligibility for further sessions.

F. Skin Tag / Mole Removal – 50% Off

  • Offer applies only to lesions deemed suitable for cosmetic removal.

  • Quote “BlackFriday” must be provided at purchase.

  • Final price determined after clinical examination.

  • DD Clinical does not biopsy or diagnose lesions; unsuitable lesions will be referred.

G. Anti-Redness / Pigment Clearing Laser – 6 Sessions (£1050)

  • Treatment outcomes depend on severity, lifestyle, and skin type.

  • A patch test may be required prior to commencement.

  • Sun exposure restrictions must be followed.

H. IPixel Laser – 6 Sessions (£1350)

  • Sessions must be completed at clinically advised intervals.

  • Pre- and post-treatment sun exposure must be avoided.

  • Failure to follow medical advice may void continuation of treatment.

I. Accent Prime Face/Body – 8 Sessions (60% Off)

  • Final course price is determined following consultation due to varying treatment areas.

  • Must quote “BlackFriday” at purchase.

  • Multiple areas or conditions may require additional sessions not included within the offer.

J. Skin Boosters / Polynucleotides – 4 Sessions (£700)

  • Sessions must follow the clinical timeline provided at consultation.

  • Product cannot be exchanged, transferred, or shared.

  • Results vary depending on individual skin conditions.

K. Semi-Permanent Makeup – 40% Off (Dec/Jan Only)

  • Discount applies only to procedures booked for December 2025 or January 2026 with Anna Ishak.

  • Patch test may be required.

  • Offer excludes colour boosts, correction work, or procedures outside the stated months.

  • Artist availability is limited; booking is subject to schedule.

3. Liability & Additional Legal Provisions

3.1 DD Clinical shall not be held liable for any adverse reactions arising from failure to follow pre- or post-treatment instructions.
3.2 Treatment outcomes vary based on individual physiology and lifestyle factors; no specific results are guaranteed.
3.3 Clients must disclose full and accurate medical histories during consultation. DD Clinical is not responsible for issues arising from withheld information.
3.4 In the event of a dispute, DD Clinical’s decision is final.
3.5 These Terms do not affect your statutory rights.

Sticker Prize Vouchers – Terms and Conditions

The following Terms & Conditions apply specifically to the Winter Wonderland Sticker Prize Vouchers issued by DD Clinical, including:

  • £500 DD Clinical Voucher

  • Two Hydrafacial Platinum Treatments Voucher

  • Luxury DD Hamper Voucher

By redeeming or attempting to redeem any voucher, you agree to the Terms below.

1. Validity Period

1.1 All prize vouchers must be redeemed within 6 months from 26 November 2025 and will automatically expire on 26 May 2026.

1.2 Expired vouchers will not be accepted, reissued, extended, or refunded under any circumstances.

1.3 Where a voucher includes multiple treatments (e.g., courses, bundles), any course that has commenced must be fully completed within 12 months of the first session. Any remaining sessions after this period will be forfeited.

2. Voucher Usage Conditions

2.1 Vouchers are non-transferable, non-refundable, and hold no cash value.

2.2 Vouchers cannot be:

  • Exchanged for cash

  • Used to purchase retail items (unless explicitly stated)

  • Used to purchase additional vouchers, gift cards, or special offers

2.3 Lost, stolen, or damaged vouchers cannot be replaced.

3. Restrictions on Use

3.1 Prize vouchers cannot be used in conjunction with:

  • Any promotional offer

  • Black Friday discounts

  • Seasonal discounts

  • Clinic vouchers or gift cards

  • Loyalty scheme rewards

  • Third-party incentives

3.2 Only one voucher may be used per transaction or appointment.

4. Consultation & Suitability

4.1 All treatments are subject to a mandatory consultation and medical suitability assessment.

4.2 If a client is deemed unsuitable for a treatment included within their voucher:

  • DD Clinical may offer an alternative treatment of equivalent value, at its discretion.

  • No refund or cash alternative will be provided.

5. Voucher-Specific Terms

A. £500 DD Clinical Voucher

  • May be used toward any eligible in-clinic treatment(s).

  • Cannot be used toward semi-permanent makeup, surgical procedures, prescription-only treatments, or retail purchases unless otherwise permitted.

  • Any remaining balance after a transaction is not redeemable for cash and will not be carried forward.

B. Two Hydrafacial Platinum Treatments Voucher

  • Includes two Hydrafacial Platinum sessions only; no substitutions or upgrades permitted.

  • Appointments must be booked in advance and are subject to availability.

  • Missed appointments may be forfeited in accordance with clinic cancellation policies.

C. Luxury DD Hamper Voucher

  • Hamper contents may vary depending on stock availability.

  • No substitutions or cash alternatives are available.

  • Hampers must be collected in-clinic; delivery is not included.

6. General Conditions

6.1 DD Clinical reserves the right to amend these Terms at any time without prior notice.
6.2 DD Clinical reserves the right to withdraw a voucher if misuse, fraud, or duplication is suspected.
6.3 These Terms do not affect your statutory rights.
6.4 These Terms are governed by the laws of England & Wales.

£75 DD Clinical Voucher – Terms & Conditions 

These Terms & Conditions apply exclusively to the £75 DD Clinical Voucher. By redeeming or attempting to redeem this voucher, the holder agrees to the following conditions.

1. Validity Period

1.1 This voucher is only valid for treatments booked and performed during December 2025 and January 2026.

1.2 The voucher will automatically expire at 23:59 on 31 January 2026 and cannot be extended, reissued, or refunded.

2. Redemption & Usage Conditions

2.1 This voucher is valid only for DD Clinical treatments and cannot be used toward retail products, gift cards, prescription-only medicines, or semi-permanent makeup unless expressly stated by DD Clinical.

2.2 The voucher is non-transferable, non-exchangeable, and has no monetary value. It cannot be redeemed for cash, credit, or used as a deposit.

2.3 No change, credit, or partial value will be carried forward if the treatment cost is below £75.

2.4 One voucher may be used per client, per transaction.

3. Restrictions on Use

3.1 This voucher cannot be used in conjunction with:

  • Any other offer or promotion

  • Seasonal discounts

  • Black Friday offers

  • Loyalty scheme rewards

  • Clinic vouchers or credit

  • Any third-party promotions

3.2 This voucher cannot be applied to treatments already discounted or previously booked.

4. Treatment Courses & Multi-Session Packages

4.1 If the voucher is used toward the purchase of any treatment course, package, or multi-session programme, the course must be fully completed within 12 months from the date of the first session.

4.2 Any unused sessions after the 12-month period will be forfeited without refund.

5. Consultation & Suitability

5.1 All treatments are subject to a mandatory consultation and medical suitability assessment.

5.2 If a client is deemed unsuitable for the treatment selected, DD Clinical may allow the voucher value to be used toward an alternative treatment of equal or greater value. No refunds or cash alternatives will be issued.

6. Additional Legal Terms

6.1 DD Clinical reserves the right to amend these Terms or withdraw the voucher at any time without notice.

6.2 DD Clinical is not responsible for lost, damaged, or stolen vouchers; replacements will not be issued.

6.3 These Terms do not affect your statutory rights.

6.4 These Terms are governed by the laws of England & Wales, and any disputes shall be subject to the exclusive jurisdiction of its courts

Terms & Conditions – Free Facial Promotion

  1. Eligibility

    • This promotion is open to customers who make a qualifying purchase at DD Clinical

    • Customers must be aged 18 or over to participate.

  2. Offer Details

    • Customers who spend £150 or more on products in a single transaction will be entitled to receive one (1) complimentary facial treatment.

    • The free facial is subject to availability and must be booked in advance.

  3. Validity Period

    • This promotion is valid on purchases made from 1st October 2025 until 31st October 2025.

    • The free facial must be redeemed by 30th November 2025, unless otherwise agreed with DD Clinical.

  4. Redemption

    • Eligible customers will receive details on how to book their complimentary facial after completing their qualifying purchase.

    • Facials must be booked directly with DD Clinical and are subject to appointment availability.

  5. Exclusions

    • Offer applies to product purchases only and does not include services or treatments.

    • Gift vouchers, discounted items, and promotional bundles are excluded unless otherwise stated.

    • The promotion cannot be used in conjunction with any other offer, discount, or loyalty scheme.

  6. General Terms

    • The free facial is non-transferable, has no cash value, and cannot be exchanged or substituted.

    • DD Clinical reserves the right to withdraw, amend, or terminate the promotion at any time without prior notice.

    • In the event of any dispute, the decision of DD Clinical is final.

  7. Contact

    • For further information or to book your facial, please contact DD Clinical directly via www.ddclinical.com or our clinic team.

WINTER WONDERLAND RAFFLE

These Terms & Conditions apply to all Winter Wonderland Raffle vouchers.

1. General Terms Applicable to All Vouchers

1.1. Vouchers are non-transferable, non-refundable, and cannot be exchanged for cash or any other alternatives unless explicitly stated.

1.2. Lost, stolen, or damaged vouchers cannot be replaced.

1.3. Vouchers must be presented at the time of redemption.

1.4. DD Group reserves the right to verify the identity of the voucher holder.

1.5. Vouchers cannot be used in conjunction with any other offers, promotions, or discounts unless expressly permitted.

1.6. All treatments are subject to a mandatory consultation and medical suitability. If a client is deemed unsuitable for a specific treatment, an appropriate alternative of equal value may be offered at DD Group’s discretion (except where otherwise stated).

1.7. DD Group reserves the right to withdraw or amend these Terms & Conditions where necessary.

1.8. Winners agree to comply with all clinic policies, booking requirements, and cancellation rules.

2. Voucher-Specific Terms

A. “Confidence is Beauty” Total Makeover Voucher (Up to £3000 Value)

(Cut, colour & finish + private consultation with Managing Director Daniela Dobbin + DD Clinical treatment(s) of choice)

2.1. Winner must agree to full use of transformation photography and videography by the DD Group for promotional purposes across all media formats, including but not limited to:

  • Print

  • Digital

  • Social media

  • Website

  • Advertising campaigns

  • Press and PR
    If the winner does not consent, the prize is automatically forfeited and no alternative prize, credit or compensation will be offered.

2.2. The £3000 value is valid across a range of DD Clinical treatments.

2.3. The voucher cannot be used solely for injectables. A balanced treatment plan will be created with the clinical team.

2.4. Treatments must be booked in advance and are subject to clinician availability.

2.5. Any unused balance after the expiry date is forfeited.

B. £150 DD Clinical Voucher

C. £50 DD Hair & Beauty Voucher

D. 20% Off Retail Products Voucher

E. Goodie Bag Worth Over £100

2.6. These vouchers are valid for 6 months from 26th November, expiring on 26th May.

2.7. Retail vouchers apply only to full-priced items.

2.8. Goodie bag contents are subject to availability and may vary.

F. Laser Hair Removal Course – 8 Treatments (Value Over £1500)

2.9. Voucher is valid for 6 months from 26th November to begin the course.

2.10. Once commenced, the full course must be completed within 12 months.

2.11. Missed appointments may be deducted from the total treatment allowance.

2.12. Areas included in the course will be confirmed during consultation.

G. EMFACE – 6 Sessions (2 Areas) (Value Over £3000)

2.13. Voucher is valid for 6 months from 26th November to begin treatment.

2.14. All 6 sessions must be completed within 12 months.

2.15. Areas included in the prize will be confirmed during consultation.

3. Additional Legal Terms

3.1. DD Group accepts no liability for:

  • Delays caused by unforeseen clinical or operational circumstances

  • Inability to book preferred dates

  • Adverse reactions where the client has failed to disclose full and accurate medical history

3.2. The winner is responsible for attending all appointments on time.

3.3. Prizes have no monetary value and cannot be resold.

3.4. Participation in the raffle and redemption of prizes constitutes acceptance of these Terms & Conditions.

3.5. The decision of DD Group regarding all matters relating to the promotion is final.

Terms & Conditions – Refer a Friend Campaign

  1. Eligibility

    • The promotion is open to existing DD Clinical clients (“Referrers”) who have previously attended and paid for at least one treatment.

    • Referred individuals (“Friends”) must be new clients to DD Clinical and not have booked or received any treatments with the clinic before.

  2. How to Qualify

    • Friends must quote the referral code DDRAF50 and provide the full name of the Referrer at the time of booking.

    • The Friend will receive £50 off their first treatment (minimum spend may apply; excludes promotional packages or discounted services).

    • Once the Friend has attended and paid for their first treatment, the Referrer will receive a £50 account creditapplied to their DD Clinical account.

  3. Referral Credits

    • Credits will be issued within 5 working days after the Friend’s completed and paid treatment.

    • Credits can only be redeemed against future treatments at DD Clinical and cannot be applied to retail products.

    • Credits are valid for 12 months from the date of issue.

    • Credits are non-transferable, non-refundable, and cannot be exchanged for cash or gift vouchers.

  4. Referral Limits

    • There is no cap on the number of Friends a Referrer can introduce.

    • Each Friend may only be referred once and can only use one referral discount code.

  5. Restrictions

    • This offer cannot be used in conjunction with any other discount, promotion, or voucher.

    • Staff members, contractors, and their immediate family are excluded from participating.

    • Treatment suitability is subject to consultation and medical assessment. If a Friend is deemed unsuitable for treatment, the referral discount and credit will not apply.

  6. Fraud & Misuse

    • Referrals must represent genuine new clients. DD Clinical reserves the right to withhold or cancel credits where fraudulent, duplicated, or self-referrals are suspected.

    • Abuse of the scheme may result in disqualification from participation.

  7. Amendments & Termination

    • DD Clinical reserves the right to amend, suspend, or withdraw the promotion at any time without prior notice.

    • Any changes will not affect credits already earned prior to the amendment.

  8. General

    • Participation in this campaign constitutes acceptance of these Terms & Conditions.

    • DD Clinical’s decision in all matters relating to this promotion is final and binding.

    • These Terms & Conditions are governed by UK law.

Spotlight Treatment Offers 

  1. Offer Validity

    • The Spotlight Treatment promotional discount of 20% off is valid for bookings made and paid for on or before 31st October 2025.

    • Treatments purchased under this offer must be redeemed within 12 months from the date of purchase. After this time, any remaining value or unused sessions will automatically expire and cannot be refunded, transferred, or extended.

  2. Eligibility

    • This offer is available to clients aged 18 years and over.

    • Treatments are subject to an initial consultation to confirm suitability. DD Clinical reserves the right to refuse treatment if it is deemed medically inappropriate or unsafe for the client.

    • Offers are open to both new and existing clients unless otherwise specified.

  3. Booking and Payment

    • To qualify for the offer price, payment must be made in full at the time of booking or by the offer expiry date.

    • Appointments are subject to availability and should be booked in advance.

    • Bookings can be made in person, via telephone, or through DD Clinical’s approved online platforms.

  4. Treatment Packages and Sessions

    • Multi-session treatments (e.g., Emface, Harmony ClearSkin, Accent Prime, PRP, CO₂ Laser, Harmony XL Pro) must be completed within the validity period.

    • Missed or cancelled sessions without sufficient notice (as outlined in the clinic’s cancellation policy) may result in forfeiture of that session.

    • Sessions are non-transferable between clients and cannot be exchanged for other treatments.

  5. Refunds, Transfers, and Substitutions

    • Promotional treatments and packages are non-refundable and non-exchangeable.

    • No cash or credit alternative will be offered for any unused portion of a treatment or package.

    • Treatments cannot be substituted for alternative services or products, unless recommended by a DD Clinical practitioner for medical reasons.

  6. Cancellations and Rescheduling

    • Cancellations or changes to appointments must be made with a minimum of 48 hours’ notice.

    • Late cancellations or missed appointments may result in the loss of the session or a rebooking fee, as per DD Clinical’s standard policy.

  7. Medical Suitability and Results

    • All treatments are subject to an in-depth consultation and medical assessment.

    • Individual results may vary depending on lifestyle, age, and skin condition.

    • DD Clinical practitioners reserve the right to alter or discontinue treatment plans based on professional judgment and client health status.

  8. Promotional Limitations

    • Offers cannot be used in conjunction with any other discount, promotion, gift voucher, or loyalty scheme credit.

    • Offer prices apply only to the treatments listed within the Spotlight Treatment promotion.

    • DD Clinical reserves the right to modify or withdraw this promotion at any time without prior notice.

  9. General Conditions

    • All treatments must be performed at DD Clinical Chester.

    • Clients are responsible for ensuring they attend all scheduled appointments within the validity period.