Terms of Service

Deposit and Cancellation Policy

We look forward to welcoming you to the clinic soon. We will send a reminder of your appointment 48 hours in advance of your appointment. If for some reason you can no longer make your appointment, we ask that you give us at least 24 hours’ notice to enable us to try to offer your appointment to someone else. Cancelling at short notice, or failing to turn up to your appointment, results in wasted clinician time and deprives another client of the opportunity to take that appointment.

Cancellation Charges

We reserve the right to charge a cancellation fee of 100% of the value of your booked treatment or redeem a credit from a prepaid package in the following circumstances: if you cancel your appointment with less than 24 hours’ notice and we do not manage to find another client to take the appointment; you fail to attend your appointment without providing any notice; or you are more than 15 minutes late for your appointment, meaning that we do not have sufficient time to perform your treatment. In any of these circumstances, if the missed appointment is part of a course of treatments, the missed session will be regarded as having been redeemed.

How to Cancel Your Appointment

You can cancel your appointment by calling us on 01244 723300, emailing us on info@ddclinical.com, or sending us a message on our Facebook or Instagram page. If you fail to attend an appointment without notice on more than one occasion, we reserve the right to refuse to accept any more bookings from you. This policy may be waived at the manager’s sole discretion. Thank you for your understanding and co-operation.

Treatment Completion Deadline

ALL TREATMENTS MUST BE COMPLETED WITHIN 12 MONTHS FROM DATE OF PURCHASE.

Deposits

A £50 deposit will be payable at the time of booking an appointment. Your booking will not be confirmed until such deposit is paid. Any deposit paid will be deducted from your total bill for the treatment provided. Deposits are non-refundable unless we require you to cancel your treatment (e.g. for circumstances beyond our control). Deposits are redeemable but non-refundable. Should you cancel your treatment with 24 hours’ notice or more, your deposit will be returned to you in the form of a credit towards future treatments at the clinic. Such credits must be used within six months of their date of issue.

Deposit and Late Cancellation / Non-Attendance

If you cancel your appointment with less than 24 hours’ notice, do not attend your appointment without giving any prior notice, or are unable to have your treatment because you haven’t prepared for the treatment in accordance with any prior instructions given by the clinic, then your deposit will be put towards your cancellation fee. We reserve the right to deduct the cancellation fee from any deposit you have already paid. This policy may be waived at the manager’s discretion, e.g. in the event of an unforeseen emergency. Thank you for your understanding and co-operation.

Discounts and Vouchers

We reserve the right to offer discounts and vouchers to selected customers from time to time.

General Terms for Discounts, Money Off and Vouchers

We accept some money off, discounts and instant rewards, in the form of vouchers, receipts, offer codes, QR codes, or otherwise (“Vouchers”). We also offer money off vouchers/discount codes/QR codes that can only be used online (“Electronic Vouchers”). Vouchers/Electronic Vouchers may be automatically printed at our till, or some may be emailed, posted on our social media, or posted in advance. All information in relation to the money off, discount, promotion, validity dates and how to use it will be written on the Voucher/Electronic Voucher, or in the email, or in the corresponding terms of redemption. By using the Voucher/Electronic Voucher or accepting the money off, you accept the terms and conditions that are valid for each discount or promotion.

An Electronic Voucher for money off a minimum spend can be used online only, unless stated otherwise. Please note, some Vouchers/Electronic Vouchers are valid with particular stylists/therapists only. See the Voucher/Electronic Voucher terms for redemption details. Multiple Vouchers/Electronic Vouchers may not be redeemed within the same transaction.

You must hand any paper Vouchers over to the salon/clinic at the outset of your transaction if you wish to redeem same. We will not accept amended, damaged or photocopied Vouchers. We may not accept Vouchers which have incorrect codes. We do not accept any liability for lost or damaged Vouchers. Electronic Vouchers are surrendered by using the code or reference on them and can only be redeemed once.

Vouchers including Electronic Vouchers are not transferable, cannot be used more than once and have no cash value. Unless otherwise specified, Vouchers can only be redeemed against one item. Vouchers/Electronic Vouchers once redeemed cannot be carried over if they are unused in accordance with the terms of the specific offer. Vouchers and Electronic Vouchers are applied at the end of the transaction when all other promotions and discounts have been removed and prices have been calculated.

We do not accept any responsibility for any computer or equipment failure resulting in a transaction failing to register or any Voucher/Electronic Voucher failing to be generated, printed or redeemed. We also do not accept responsibility for lost or stolen Vouchers. Once you have the Voucher, it is your responsibility to keep it safe. Our decision is final with respect to whether a Voucher/Electronic Voucher will or will not be honoured. We reserve the right to modify, withdraw, terminate or temporarily suspend any promotion or Voucher/Electronic Voucher in whole or part at any time and to withdraw or substitute items in a Voucher promotion at any time.

All promotions, including Vouchers/Electronic Vouchers, are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the courts of England and Wales. All reference to the promoter in our Vouchers/Electronic Vouchers is DD Clinical Limited, Frodsham Court, Frodsham Street, Chester, CH1 3JT, unless specified otherwise.

Refund Policy

Thank you for choosing DD Clinical for your treatment/service needs. We are dedicated to providing high-quality care and services to our valued clients. Please review our “No Refunds” policy regarding treatments/services outlined below.

All payments are non-refundable. Once a payment has been made for a treatment or service at DD Clinical, it is considered non-refundable. This includes but is not limited to aesthetic procedures, consultations, injections, laser treatments, and any other services provided by our clinic. Before undergoing any treatment or service, clients must provide informed consent, including understanding the nature of the procedure, potential risks and benefits, expected outcomes, and associated costs. While we strive for client satisfaction, individual results may vary depending on factors such as skin type, lifestyle, and adherence to post-treatment instructions. We cannot guarantee specific results or outcomes and dissatisfaction with the outcome of a treatment/service does not qualify for a refund.

Vouchers and account credit are valid for one year from the date of purchase or issue, are non-transferable, and can only be used by the account holder or voucher recipient. Vouchers and account credit cannot be redeemed for cash or exchanged for any other form of value, and once purchased or applied they are non-refundable. Any voucher or account credit not used within the validity period will expire and cannot be reinstated. Vouchers and account credit can only be used for services or products provided by the clinic and may not be used in conjunction with other offers or promotions unless otherwise specified. We are not responsible for lost or stolen vouchers or account credit.

DD Rewards

These Terms & Conditions (“Terms”) govern participation in the DD Rewards loyalty programme (“DD Rewards”, “the Programme”).

By participating in DD Rewards, earning or redeeming DD Points, you agree to these Terms.

DD Rewards is a discretionary loyalty programme operated by DD Clinical and is designed to reward eligible clients for qualifying purchases and certain qualifying activities.

1. DD Rewards and DD Points

1.1. DD Rewards is the loyalty programme operated by DD Clinical.

1.2. Loyalty points issued under the Programme are known as DD Points.

1.3. Subject to these Terms, 1 DD Point has a redemption value of £0.01 (1p).

Therefore:

  • 100 DD Points = £1
  • 500 DD Points = £5
  • 1,000 DD Points = £10
  • 2,500 DD Points = £25
  • 5,000 DD Points = £50

1.4. DD Points are promotional loyalty benefits. They are not cash, electronic money, a savings account, a financial product or a gift card.

1.5. DD Points have no cash value outside the DD Rewards programme and cannot be exchanged or redeemed for cash.

1.6. DD Points cannot be sold, transferred, assigned, exchanged or traded between clients unless DD Clinical expressly permits this.

1.7. DD Points remain subject to these Terms at all times.

2. Eligibility

2.1. DD Rewards is available to eligible clients of DD Clinical.

2.2. A valid client profile must be held within our booking and client management system in order to earn and redeem DD Points.

2.3. DD Points will normally be allocated to the client profile associated with the qualifying transaction.

2.4. Clients are responsible for ensuring that their details are correct and that purchases are recorded against the correct client profile.

2.5. DD Clinical may request reasonable information to verify a client’s identity before allowing DD Points to be redeemed.

2.6. DD Rewards is intended for personal use only.

3. Earning DD Points on Treatments and Services

3.1. Unless a treatment or service is specifically excluded, clients currently earn:

5 DD Points for every £1 spent on eligible treatments and services.

3.2. As 1 DD Point = 1p, this is equivalent to a 5% loyalty reward on eligible treatment/service spend.

For example:

  • £100 eligible treatment spend = 500 DD Points = £5
  • £250 eligible treatment spend = 1,250 DD Points = £12.50
  • £500 eligible treatment spend = 2,500 DD Points = £25

3.3. DD Points will only be awarded on qualifying amounts actually paid and successfully received by DD Clinical.

3.4. Certain treatments, services or categories may be excluded from earning DD Points.

3.5. Eligibility may be determined at individual treatment/service level within our booking system.

4. Earning DD Points on Products

4.1. Clients currently earn:

10 DD Points for every £1 spent on eligible retail products.

4.2. This is equivalent to a 10% loyalty reward on eligible product purchases.

For example:

  • £10 product spend = 100 DD Points = £1
  • £55 product spend = 550 DD Points = £5.50
  • £100 product spend = 1,000 DD Points = £10
  • £200 product spend = 2,000 DD Points = £20

4.3. Certain products, brands, promotional items, discounted products or other product categories may be excluded from the Programme.

4.4. DD Clinical reserves the right to specify which products are eligible to earn and/or redeem DD Points.

5. Additional DD Rewards

Subject to eligibility and these Terms, DD Points may also currently be awarded for certain client activities, including:

First Visit

An eligible first visit may receive:

1,000 DD Points = £10

This reward is limited to one qualifying first-visit reward per eligible client.

Creating additional or duplicate client accounts will not create additional eligibility.

Rebooking

An eligible client who rebooks a qualifying service may receive:

500 DD Points = £5

The conditions required for a booking to qualify as a rebooking will be determined by DD Clinical and/or the configuration of our booking system.

Cancelling, refunding or otherwise reversing a qualifying booking may result in the associated DD Points being reversed.

Feedback

Eligible clients who provide qualifying feedback may receive:

500 DD Points = £5

Points are awarded for providing eligible feedback and are not conditional upon the feedback being positive.

DD Clinical will not require a positive review, particular rating or favourable comment as a condition of receiving the reward.

Where applicable, rewards may be limited by client, transaction, appointment or feedback request to prevent duplicate or repeated claims.

Referrals

An eligible referral may receive:

1,000 DD Points = £10

A referral must satisfy the eligibility requirements applicable at the time.

DD Clinical may determine what constitutes a qualifying new-client referral.

Self-referrals, duplicate client profiles, fictitious referrals or other attempts to obtain referral rewards improperly will not qualify.

6. Purchases and Activities That Do Not Currently Earn DD Points

Unless otherwise stated by DD Clinical, DD Points are not currently awarded for:

  • Membership purchases;
  • Gift card purchases;
  • Day package purchases;
  • Series or custom package purchases;
  • Online account signup;
  • Simply booking an appointment online; or
  • Other transactions or activities expressly excluded from DD Rewards.

DD Clinical may change the eligibility of particular transactions in accordance with these Terms.

7. Treatment and Service Exclusions

7.1. Not every treatment or service offered by DD Clinical will necessarily participate in DD Rewards.

7.2. DD Clinical may designate particular treatments or services as:

  • Eligible to earn and redeem DD Points;
  • Eligible to earn DD Points but not redeem them;
  • Eligible for redemption but not accrual; or
  • Completely excluded from DD Rewards.

7.3. Exclusions may apply because of commercial arrangements, promotional pricing, third-party arrangements, clinical considerations, regulatory requirements or other legitimate operational reasons.

7.4. Clients should check eligibility before purchasing or booking if the availability of DD Points is important to their purchasing decision.

8. Prescription Medicines and Restricted Treatments

8.1. DD Rewards must not be interpreted as encouraging or incentivising the purchase, prescription or use of prescription-only medicines.

8.2. Prescription medicines and any services or transactions that DD Clinical determines should not participate in the Programme may be excluded from earning and/or redeeming DD Points.

8.3. Clinical decisions will always be based upon the client’s individual clinical circumstances and the professional judgement of the treating clinician.

8.4. The availability of DD Points will never influence whether a prescription medicine or particular medical treatment is clinically appropriate.

8.5. Where a service contains both clinical/service elements and separately chargeable items, DD Clinical may determine which elements, if any, qualify for DD Points.

9. Redeeming DD Points

9.1. Subject to these Terms and any applicable restrictions, DD Points may be redeemed against eligible purchases.

9.2. The current redemption value is:

1 DD Point = £0.01.

9.3. DD Points may only be redeemed against eligible transactions and cannot be exchanged for cash.

9.4. DD Clinical may apply:

  • Minimum redemption thresholds;
  • Maximum redemption values;
  • Maximum percentages of an invoice that can be paid using DD Points;
  • Redemption increments;
  • Treatment or product exclusions; and/or
  • Other reasonable redemption controls.

9.5. Where a transaction contains both eligible and excluded items, DD Points may only be applied to the eligible portion of the transaction.

9.6. DD Points cannot be used retrospectively against a transaction that has already been completed unless DD Clinical agrees otherwise.

9.7. Clients must have sufficient available DD Points at the time of redemption.

10. Offers, Promotions and Discounts

10.1. DD Points may not always be available in conjunction with another promotion, discount, voucher, package, special price or other offer.

10.2. DD Clinical may specify within the terms of an individual promotion whether DD Points can be:

  • Earned;
  • Redeemed;
  • Both earned and redeemed; or
  • Neither earned nor redeemed.

10.3. Where promotional terms conflict with these general DD Rewards Terms, the specific promotional terms will apply to that promotion to the extent of that conflict.

11. Refunds, Returns and Cancelled Transactions

11.1. Where DD Points were awarded in connection with a purchase that is subsequently refunded, returned, cancelled, reversed or charged back, the associated DD Points may be removed from the client’s account.

11.2. This may include partial removal of DD Points where only part of a transaction is refunded.

11.3. If DD Points have already been redeemed before the underlying qualifying transaction is refunded or reversed, DD Clinical may make an appropriate adjustment to the client’s DD Rewards balance.

11.4. This may result in a reduced or, where technically permitted, negative DD Points balance until the adjustment has been recovered.

11.5. A refund will not create an entitlement to retain DD Points that were originally awarded because of the refunded purchase.

12. Points Added in Error

12.1. DD Clinical reserves the right to correct a client’s DD Points balance where points have been credited, calculated, duplicated, transferred, redeemed or otherwise recorded incorrectly.

12.2. This includes errors arising from, but not limited to:

  • Human or administrative error;
  • Staff input error;
  • Technical or software errors;
  • System configuration errors;
  • Booking system errors;
  • Integration or data synchronisation errors;
  • Duplicate transactions;
  • Incorrect earning rates;
  • Incorrect promotional settings;
  • Incorrect client profiles;
  • System outages or faults;
  • Accidental manual adjustments; or
  • Any other circumstance where DD Points have been awarded when the client was not entitled to receive them under the applicable Programme rules.

12.3. Where DD Points have been added to a client’s account in error, whether as a result of human, administrative, technical or system error, DD Clinical reserves the right to remove or correct those points at any time once the error is identified.

12.4. The appearance of DD Points in a client’s account does not create an entitlement to retain or redeem those points where they were credited incorrectly.

12.5. Where incorrectly credited DD Points have already been redeemed, DD Clinical may make a reasonable corresponding adjustment to the client’s DD Rewards balance or take other reasonable steps to correct the error.

12.6. Where reasonably practicable, DD Clinical will explain any material correction to a client’s DD Points balance upon request.

13. Missing Points

13.1. If a client believes that eligible DD Points have not been correctly awarded, they should contact DD Clinical.

13.2. Clients may be asked to provide reasonable evidence of the relevant transaction, such as the date of purchase, appointment details or receipt.

13.3. DD Clinical will review the transaction and, where appropriate, correct the client’s DD Points balance.

13.4. DD Clinical may decline requests where it cannot reasonably verify that the transaction qualified for points.

14. Expiry of DD Points

14.1. DD Points may be subject to an expiry period as specified by DD Clinical.

14.2. Where an expiry period applies, points not redeemed before their applicable expiry date will automatically expire and will no longer be available for redemption.

14.3. Expired DD Points cannot normally be reinstated.

14.4. The applicable expiry rules may be displayed within the client’s account, statement or other Programme communications.

15. Client Accounts

15.1. DD Points are linked to the relevant client record.

15.2. Clients should not create multiple accounts for the purpose of obtaining additional first-visit, referral, feedback, promotional or other DD Rewards benefits.

15.3. Where duplicate client records are identified, DD Clinical may merge the records where appropriate and correct the associated DD Points balances.

15.4. DD Clinical may request reasonable verification before merging accounts or transferring points between duplicate records.

16. Misuse, Fraud and Abuse

16.1. DD Clinical reserves the right to investigate suspected misuse of DD Rewards.

16.2. This includes, but is not limited to:

  • Fraudulent transactions;
  • Fictitious referrals;
  • Self-referrals;
  • Duplicate accounts;
  • Manipulation of feedback rewards;
  • Attempts to obtain multiple first-visit rewards;
  • Improper use of promotional codes;
  • Unauthorised transfer or sale of DD Points;
  • Deliberately exploiting a technical or system error; or
  • Any attempt to obtain DD Points to which the client is not legitimately entitled.

16.3. Where DD Clinical reasonably identifies misuse, fraud or abuse, it may remove improperly obtained points and suspend or terminate participation in DD Rewards.

16.4. This does not affect any other rights DD Clinical may have.

17. Changes to DD Rewards

17.1. DD Clinical may review and amend DD Rewards from time to time.

17.2. Changes may include:

  • The number of DD Points earned per £1 spent;
  • The redemption value of DD Points;
  • Eligible treatments;
  • Eligible products;
  • Bonus-point awards;
  • Referral rewards;
  • Feedback rewards;
  • Rebooking rewards;
  • Expiry periods;
  • Redemption thresholds;
  • Maximum redemption limits;
  • Excluded services or products; and
  • Other Programme rules.

17.3. Where a change materially affects clients’ existing accrued DD Points, DD Clinical will seek to provide reasonable notice where appropriate and practicable.

17.4. Changes will not affect any statutory rights clients have in relation to purchases already made.

18. Suspension or Closure of DD Rewards

18.1. DD Clinical may suspend, replace or discontinue DD Rewards.

18.2. Where the Programme is discontinued, DD Clinical will seek to provide reasonable notice and information about the treatment of existing DD Points, where appropriate and practicable.

18.3. DD Clinical may suspend an individual account while investigating suspected fraud, misuse, duplicate accounts or material system errors.

19. DD Points and Client Cancellations

19.1. DD Rewards does not replace or override DD Clinical’s standard booking, deposit, cancellation or no-show terms.

19.2. DD Points cannot ordinarily be used to avoid or offset cancellation charges, late cancellation fees or no-show fees unless DD Clinical expressly permits this.

19.3. Where points were awarded for a booking or rebooking that subsequently ceases to qualify, those points may be reversed.

20. Gift Cards, Packages and Memberships

20.1. Gift card purchases do not currently earn DD Points.

20.2. Membership purchases do not currently earn DD Points.

20.3. Series and custom package purchases do not currently earn DD Points.

20.4. Day package purchases do not currently earn DD Points.

20.5. The ability to redeem DD Points against any of these categories may be subject to separate eligibility settings and exclusions.

20.6. DD Clinical may change the eligibility of these categories in future in accordance with these Terms.

21. Tax and Transaction Calculations

21.1. DD Points are calculated according to the configuration of DD Clinical’s loyalty and booking systems.

21.2. The Programme is currently configured to calculate qualifying accrual using the applicable pre-tax amount.

21.3. Rounding may apply to the calculation of DD Points.

21.4. Small differences may therefore occur between a simple manual calculation and the number of DD Points ultimately credited by the system.

22. Payments Eligible to Earn Points

22.1. Eligible purchases paid using qualifying payment methods may earn DD Points.

22.2. The current Programme configuration includes qualifying payments made by Cash, Card and Cheque, subject to all other eligibility requirements.

22.3. DD Clinical may exclude particular payment methods from earning DD Points.

23. Data and Privacy

23.1. DD Clinical will process personal information associated with DD Rewards in accordance with its applicable Privacy Policy and UK data protection law.

23.2. Information may be processed for purposes including:

  • Operating DD Rewards;
  • Recording points earned and redeemed;
  • Administering client accounts;
  • Preventing fraud and misuse;
  • Correcting account errors;
  • Providing loyalty statements and service communications; and
  • Managing eligible rewards.

23.3. Participation in DD Rewards does not automatically constitute consent to receive unrelated direct marketing where separate consent or another lawful basis is required.

24. Communications

24.1. DD Clinical may send service communications relating to DD Rewards, including information about:

  • Points balances;
  • Points earned;
  • Points redeemed;
  • Points expiry;
  • Changes to the Programme;
  • Account corrections; and
  • Programme administration.

24.2. Marketing communications will be managed separately in accordance with applicable law and the client’s communication preferences.

25. No Effect on Statutory Rights

25.1. Nothing in these Terms excludes, restricts or affects a client’s statutory consumer rights.

25.2. DD Rewards is an additional promotional benefit and does not replace the client’s rights in relation to goods or services purchased from DD Clinical.

25.3. Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

26. Queries and Disputes

26.1. Questions regarding DD Points, missing points, redemptions or account adjustments should be raised with DD Clinical.

26.2. DD Clinical will review relevant account and transaction records and seek to resolve genuine discrepancies reasonably.

26.3. The records held within DD Clinical’s systems will be used as evidence of transactions, accruals and redemptions, subject to correction where an error is identified.

27. Governing Law

27.1. These Terms are governed by the laws applicable in England and Wales.

27.2. Nothing in this section affects any mandatory consumer rights regarding jurisdiction that may apply.

DD Rewards – Key Points

1 DD Point = 1p

Eligible treatments/services:
Earn 5 DD Points per £1 spent = 5% back

Eligible products:
Earn 10 DD Points per £1 spent = 10% back

First visit:
1,000 DD Points = £10

Rebook:
500 DD Points = £5

Provide eligible feedback:
500 DD Points = £5

Refer a qualifying new client:
1,000 DD Points = £10

Individual treatments and products may be excluded from earning and/or redeeming DD Points.

DD Points cannot be exchanged for cash.

Points credited due to human, administrative, technical or system error may be corrected or removed.

Full Terms & Conditions apply.

Refund Policy

Thank you for choosing DD Clinical for your treatment/service needs. We are dedicated to providing high-quality care and services to our valued clients. Please review our “No Refunds” policy regarding treatments/services outlined below.

All payments are non-refundable. Once a payment has been made for a treatment or service at DD Clinical, it is considered non-refundable. This includes but is not limited to aesthetic procedures, consultations, injections, laser treatments, and any other services provided by our clinic. Before undergoing any treatment or service, clients must provide informed consent, including understanding the nature of the procedure, potential risks and benefits, expected outcomes, and associated costs. While we strive for client satisfaction, individual results may vary depending on factors such as skin type, lifestyle, and adherence to post-treatment instructions. We cannot guarantee specific results or outcomes and dissatisfaction with the outcome of a treatment/service does not qualify for a refund.

Vouchers and account credit are valid for one year from the date of purchase or issue, are non-transferable, and can only be used by the account holder or voucher recipient. Vouchers and account credit cannot be redeemed for cash or exchanged for any other form of value, and once purchased or applied they are non-refundable. Any voucher or account credit not used within the validity period will expire and cannot be reinstated. Vouchers and account credit can only be used for services or products provided by the clinic and may not be used in conjunction with other offers or promotions unless otherwise specified. We are not responsible for lost or stolen vouchers or account credit.

Dr Sekela – 30% Off Treatments

Friday 7th August 2026 Only – Terms & Conditions

  • Offer valid Friday 7th August 2026 only.
  • Applies to eligible treatments carried out by Dr Sekela on Friday 7th August 2026.
  • Excludes all prescription-only medicines (POMs) and any treatments requiring a prescription, including anti-wrinkle injections.
  • Discount applies to treatment fees only and cannot be used towards consultation fees, deposits, skincare products, gift vouchers, treatment packages, memberships or previous purchases.
  • All treatments are subject to a medical consultation, clinical assessment and suitability. Treatment may be declined where it is not clinically appropriate.
  • A non-refundable deposit is required at the time of booking to secure your appointment.
  • The deposit will be deducted from the cost of your treatment on the day of your appointment.
  • Appointments cancelled or rescheduled with less than 48 hours’ notice will forfeit the deposit.
  • Failure to attend your appointment (no-show) or arriving too late for treatment may result in the appointment being cancelled and 100% of the treatment fee being charged, in accordance with DD Clinical’s cancellation policy.
  • The offer cannot be applied retrospectively to existing bookings or treatments already purchased.
  • Cannot be used in conjunction with any other offer, promotion, discount, finance offer or membership benefit.
  • Offer is non-transferable and has no cash alternative.
  • Limited appointments are available and will be allocated on a first come, first served basis.
  • DD Clinical reserves the right to amend, withdraw or refuse this promotion at any time where necessary.

Offer valid Friday 7th August 2026 only.

August 2026 – 50% OFF Laser Hair Removal Courses

  1. Offer valid from 1 August 2026 until 31 August 2026 inclusive.
  2. The promotion applies to new purchases of 8-session laser hair removal courses only.
  3. Discount is available on selected treatment areas as advertised.
  4. All clients must attend a consultation and patch test before commencing treatment.
  5. Treatment is subject to clinical assessment and suitability. DD Clinical reserves the right to decline treatment where it is not clinically appropriate.
  6. The offer cannot be used in conjunction with any other offer, promotion, package, membership discount or staff discount.
  7. Full payment or approved finance agreement must be completed before treatment commences.
  8. Courses must be started within 3 months of purchase and completed within 12 months of the first treatment unless otherwise agreed in writing.
  9. Appointments are subject to availability.
  10. Standard DD Clinical cancellation and missed appointment policy applies.
  11. The promotion has no cash alternative and cannot be exchanged for any other treatment or service.
  12. Discount applies only to courses purchased during the promotional period and cannot be applied retrospectively to previous purchases.
  13. The offer is non-transferable and cannot be shared between individuals.
  14. DD Clinical reserves the right to amend or withdraw this promotion at any time without prior notice.
  15. Results vary between individuals, and multiple sessions are required to achieve optimal long-term hair reduction.

Holiday Skin Prep Promotion

  • Promotion valid from 1st July 2026 to 31st July 2026, subject to availability.
  • Spend £350 or more in a single transaction on Obagi Medical and/or ZO® Skin Health products to qualify.
  • Qualifying products must be purchased in one transaction. Transactions cannot be combined.
  • Eligible clients will receive one complimentary HydraFacial Platinum treatment (worth £180).
  • The complimentary HydraFacial Platinum treatment must be redeemed by 29th August 2026. Any unredeemed treatments after this date will expire.
  • Appointments are subject to availability and advance booking is essential.
  • The complimentary HydraFacial Platinum has no cash value, is non-transferable and cannot be exchanged for alternative treatments, products or credit.
  • This offer cannot be used in conjunction with any other promotion, package, membership discount or staff discount.
  • All treatments are subject to consultation and clinical suitability.
  • DD Clinical reserves the right to amend or withdraw this promotion at any time without prior notice.
  • DD Clinical’s standard 48-hour cancellation policy applies. Failure to provide at least 48 hours’ notice or failure to attend your appointment may result in the complimentary HydraFacial Platinum treatment being forfeited.

Holiday Skin Prep Promotion

  • Promotion valid from 1st July 2026 to 31st July 2026, subject to availability.
  • Spend £350 or more in a single transaction on Obagi Medical and/or ZO® Skin Health products to qualify.
  • Qualifying products must be purchased in one transaction. Transactions cannot be combined.
  • Eligible clients will receive one complimentary HydraFacial Platinum treatment (worth £180).
  • The complimentary HydraFacial Platinum treatment must be redeemed by 29th August 2026. Any unredeemed treatments after this date will expire.
  • Appointments are subject to availability and advance booking is essential.
  • The complimentary HydraFacial Platinum has no cash value, is non-transferable and cannot be exchanged for alternative treatments, products or credit.
  • This offer cannot be used in conjunction with any other promotion, package, membership discount or staff discount.
  • All treatments are subject to consultation and clinical suitability.
  • DD Clinical reserves the right to amend or withdraw this promotion at any time without prior notice.
  • DD Clinical’s standard 48-hour cancellation policy applies. Failure to provide at least 48 hours’ notice or failure to attend your appointment may result in the complimentary HydraFacial Platinum treatment being forfeited.

Last Minute Offer – 20th July 2026

These exclusive promotional offers are available until 20th July 2026 only and are limited to the first 20 clients who confirm their booking on that date.

Laser Hair Removal Offer

Purchase a course of 8 Laser Hair Removal sessions and receive one additional treatment area FREE.

  • The complimentary treatment area must be of the same or lower value than the purchased treatment area.
  • Both treatment areas must be for the same client.
  • Valid on new Laser Hair Removal course purchases only.
  • The complimentary treatment has no cash value and cannot be exchanged for another treatment or credit.

HydraFacial & Skin Booster Offer

Purchase a course of 6 HydraFacials for £1,080 and receive 3 complimentary Seventy Hyal Skin Booster treatments, with a combined value of up to £750.

  • Complimentary Skin Booster treatments are non-transferable.
  • No cash or treatment alternative will be offered.
  • HydraFacial and Skin Booster treatments must be redeemed by the same client.

General Terms

  • Promotions are valid until 20th July 2026 only.
  • Limited to the first 20 qualifying clients.
  • Available on new bookings only.
  • A consultation will be carried out prior to treatment, and all treatments remain subject to clinical assessment and suitability.
  • All purchased and complimentary treatments must be completed within 12 months of the date of purchase.
  • Offers cannot be used in conjunction with any other promotion, package, membership benefit or discount.
  • Complimentary treatments have no cash value and cannot be transferred or substituted.
  • Standard DD Clinical cancellation and rescheduling policy applies.
  • DD Clinical reserves the right to amend, withdraw or refuse the promotion where clinically appropriate.

EMSCULPT NEO® JUNE 2026 PROMOTIONAL OFFER – FURTHER REDUCTION

Offer Period

This promotional offer is valid from 00:01 on 1 June 2026 until 23:59 on 30 June 2026 (“Promotional Period”). Appointments may take place after the Promotional Period, provided treatment has been booked and paid for in full during the Promotional Period.

Supersedes Previous Offer

This promotion supersedes and replaces all previous EMSCULPT NEO® June 2026 offers, advertisements, promotions, quotations and communications, including the previous £1,300 EMSCULPT NEO® promotional offer. No previous offer, pricing, discount, voucher, package or promotional term may be used in conjunction with this promotion.

Offer Details

  • Course of 6 EMSCULPT NEO® treatments on either:
    • Arms (Biceps/Triceps), or
    • Flanks/Waist
  • Promotional price: £1,000
  • Advertised saving based on the clinic’s standard package pricing.
  • Offer applies to new bookings only made during the Promotional Period.

Eligibility

  • Available to individuals aged 18 years and over.
  • Subject to a full consultation and medical assessment.
  • Treatment suitability will be determined solely by DD Clinical’s qualified practitioners.
  • DD Clinical reserves the right to refuse treatment where it is deemed clinically inappropriate or unsafe.

Payment Terms

  • Full payment of £1,000 is required at the time of booking to secure the promotional price.
  • Promotional pricing cannot be applied retrospectively to existing bookings or previously purchased treatment courses.
  • Clients who have already purchased, booked, paid a deposit for, or commenced treatment under any previous EMSCULPT NEO® promotion, including the previous £1,300 promotional offer, are not eligible for this £1,000 offer.
  • Existing bookings made under previous promotional pricing cannot be cancelled, refunded, amended, transferred, repriced or credited to take advantage of this promotion.
  • No refunds, credits, partial refunds or price adjustments will be provided where treatment has been purchased under a previous offer.
  • The offer cannot be exchanged for cash, transferred, refunded, or used against alternative treatments.

Treatment Completion

  • All treatments must be completed within 12 months of the purchase date.
  • Any unused treatments remaining after 12 months will be forfeited without refund.

Medical Contraindications

EMSCULPT NEO® may not be suitable for individuals with certain medical conditions, including but not limited to:

  • Pacemakers or implanted electronic devices.
  • Metal implants in or near the treatment area.
  • Pregnancy or breastfeeding.
  • Active cancer or recent cancer treatment.
  • Epilepsy.
  • Significant cardiovascular conditions.
  • Hernias in the treatment area.
  • Recent surgery in the treatment area.
  • Any condition which, in the practitioner’s opinion, may make treatment unsuitable.

A full medical consultation will be undertaken prior to treatment.

Results

  • Individual results vary and cannot be guaranteed.
  • Results shown in marketing materials are examples only and do not guarantee similar outcomes.
  • Compliance with the recommended treatment protocol and aftercare advice may affect results.

Cancellation & Rescheduling

  • DD Clinical’s standard cancellation policy applies.
  • A minimum of 48 hours’ notice is required to cancel or rearrange appointments.
  • Appointments cancelled with less than 48 hours’ notice or missed appointments may result in the treatment session being deducted from the course.

General

  • Cannot be used in conjunction with any other offer, promotion, membership discount, staff discount, voucher, package, finance offer or corporate discount unless expressly stated by DD Clinical.
  • Offer is subject to availability and may be withdrawn, amended or extended at any time without notice where permitted by law.
  • DD Clinical reserves the right to substitute, amend or withdraw the promotion in exceptional circumstances.
  • Nothing in these Terms & Conditions affects your statutory rights under applicable UK consumer legislation.

EMSCULPT NEO June Offer

Offer valid from 1st June 2026 until 30th June 2026 inclusive.

This promotional offer applies exclusively to the advertised EMSCULPT NEO treatment packages for Arms and Flanks (Waist) only. The promotional price of £1300 applies to a course of 6 EMSCULPT NEO treatments purchased within the promotional period. Standard package value stated is based on full individual treatment pricing.

All treatments are subject to consultation, medical assessment, clinical suitability, and practitioner approval. DD Clinical reserves the right to refuse treatment where clinically appropriate or where contraindications are identified.

EMSCULPT NEO is a non-invasive body contouring treatment designed to support muscle strengthening and fat reduction. Individual results vary and cannot be guaranteed. Results are influenced by multiple factors including lifestyle, body composition, medical history, treatment compliance, diet, exercise, and aftercare adherence.

This offer is available to persons aged 18 years and over only. A valid consultation and medical questionnaire must be completed prior to treatment commencement.

Contraindications & Unsuitable Candidates

EMSCULPT NEO treatment may not be suitable for individuals with, including but not limited to:

  • Pacemakers or implanted electronic devices
  • Metal implants in or near the treatment area
  • Cardiac conditions or heart disorders
  • Pregnancy or breastfeeding
  • Epilepsy or seizure disorders
  • Active cancer or history of cancer without medical clearance
  • Recent surgery in the treatment area
  • Hernias in the treatment area
  • Severe circulatory disorders
  • Active infections, open wounds, or skin conditions in the treatment area
  • Uncontrolled diabetes
  • Severe medical or neurological conditions
  • Fever or acute illness
  • Intrauterine devices containing metal (depending on treatment area)
  • Recent injectable treatments or surgical procedures in the treatment area
  • Excessively loose skin where treatment may not be clinically appropriate

Additional contraindications may apply following consultation and medical assessment.

Clients must disclose all relevant medical history, medications, implants, and previous treatments. Failure to provide accurate medical information may result in treatment refusal or increased risk of adverse effects.

Treatment & Booking Terms

A full course of 6 treatments must be purchased and paid for in full during the promotional period to qualify for the promotional price.

Treatments must commence within 3 months of purchase unless otherwise agreed in writing by DD Clinical.

All treatments included within the package must be completed within 12 months of purchase. Any unused treatments after this period may be forfeited.

Appointments are subject to availability. Limited availability applies throughout June 2026.

A deposit may be required to secure bookings. Deposits are non-refundable.

DD Clinical operates a strict cancellation policy:

  • Cancellations or rescheduling requests with less than 24 hours’ notice may result in the forfeiture of the appointment and/or deduction from the treatment package.
  • Failure to attend appointments may result in the session being deducted from the course.
  • Clients arriving more than 15 minutes late may be unable to receive treatment and may lose the appointment slot.

Treatment packages are non-transferable, non-refundable, and cannot be exchanged for cash, credit, or alternative treatments unless agreed by management.

This offer cannot be used in conjunction with any other promotion, discount, finance incentive, membership benefit, or voucher unless explicitly stated.

Clinical photographs may be recommended for treatment monitoring and progress tracking.

DD Clinical reserves the right to amend, withdraw, or extend this promotion at any time without prior notice where necessary.

Nothing within this promotion affects your statutory rights under UK consumer law.

The Cheshire Magazine – Refresh £100 Credit

  1. Offer valid for consultations and qualifying bookings made between 1st June 2026 and 30th June 2026 unless withdrawn earlier.
  2. The £100 promotional credit is available exclusively to readers of The Cheshire Magazine and must be quoted using the code “CHESHIRE REFRESH” at the time of booking.
  3. The offer is redeemable only following a full consultation and clinical assessment at DD Clinical and may only be used towards selected medically led skin treatments deemed clinically appropriate by the practitioner.
  4. Treatment suitability is subject to consultation, medical history, contraindications, and practitioner approval.
  5. The £100 credit cannot be exchanged for cash, transferred, refunded, or used against skincare products, consultations, prescription-only medicines, existing packages, gift vouchers, or previous bookings unless agreed by management.
  6. One promotional credit per person only.
  7. Appointments are subject to availability and limited availability may apply throughout the promotional period.
  8. A deposit may be required to secure appointments and DD Clinical’s standard cancellation policy applies, including potential loss of deposit or appointment for cancellations made with less than 24 hours’ notice or failure to attend.
  9. Clients must be aged 18 years or over.
  10. Results vary between individuals and no guaranteed outcome is implied or guaranteed.
  11. DD Clinical reserves the right to amend, withdraw, refuse, or extend this promotion at any time where clinically or operationally necessary.
  12. Nothing within this promotion affects your statutory rights under UK consumer law.

Mother’s Day Gift Voucher Promotion – Full Terms & Conditions

  1. Promoter: This promotion is offered by DD Clinical Chester (“DD Clinical”, “we”, “our”, “us”).

  2. Promotional Period: Valid on qualifying gift vouchers purchased between 1 March and 31 March 2026 (inclusive). Purchases made outside of this period will not qualify for bonus value.

  3. Qualifying Offer: Purchase a £50 voucher and receive a total voucher value of £75; purchase a £100 voucher and receive a total voucher value of £150; purchase a £200 voucher and receive a total voucher value of £275. The additional value is applied at the time of purchase only and cannot be added retrospectively.

  4. Redemption & Validity: Promotional vouchers are valid for 6 months from the date of purchase unless otherwise stated in writing. The full promotional value (including bonus amount) must be redeemed within the stated validity period. Expired vouchers will not be extended or reissued.

  5. Usage Conditions: Vouchers may be redeemed against eligible treatments and services at DD Clinical only. All treatments are subject to medical consultation, clinical assessment, suitability and informed consent. Where a treatment is deemed clinically unsuitable, an alternative treatment of equivalent value may be selected. Vouchers cannot be used to purchase additional gift vouchers and cannot be used in conjunction with any other promotion, discounted package, membership pricing or corporate rate unless expressly agreed in writing.

  6. Non-Transferability & Cash Alternative: Vouchers are non-refundable and cannot be exchanged for cash, credit or monetary equivalent. Vouchers may not be resold or transferred for commercial gain. No change will be given; any unused balance may be applied toward future treatment within the validity period.

  7. Booking & Cancellation: Appointments booked using a voucher are subject to DD Clinical’s standard deposit and cancellation policy. Failure to provide the required notice period, non-attendance, or late arrival may result in the voucher being redeemed in full or in part.

  8. Liability & Medical Disclaimer: All treatments are provided within a CQC-regulated, medically led environment and are subject to individual suitability. Results vary between individuals and are not guaranteed. IV therapies and aesthetic treatments are not intended to diagnose, treat, cure or prevent disease.

  9. Consumer Rights: Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.

  10. Amendments: DD Clinical reserves the right to amend, suspend or withdraw this promotion at any time where reasonably necessary, including in cases of fraud, misuse or circumstances beyond our control.

30% Valentines Offer

This promotional offer is valid at DD Clinical Chester only and applies to treatments booked and undertaken between 10th February 2026 and 28th February 2026 inclusive. Appointments must fall within this promotional period; treatments carried out outside of these dates will not be eligible for the discount. The offer provides 30% off selected non-prescription aesthetic and skin treatments. The discount is applied to the treatment cost only and cannot be applied retrospectively to previous bookings, treatments already paid for, or ongoing treatment courses started prior to the promotion start date. This promotion cannot be used in conjunction with any other offers, discounts, promotions, loyalty schemes, referral rewards, or package pricing. Only one promotional offer may be applied per treatment or per client during the promotional period. Prescription products and/or prescription-only treatments are excluded from this offer. All treatments are subject to consultation and medical assessment to determine suitability and DD Clinical reserves the right to decline treatment if it is deemed clinically inappropriate or unsafe. No cash alternative is available. The promotion is subject to availability and appointment slots are limited. Cancellations, reschedules, and no-shows remain subject to DD Clinical’s standard cancellation policy. DD Clinical reserves the right to amend, suspend, or withdraw this offer at any time without prior notice. The promotion has no cash value and is non-transferable. By booking a treatment under this promotion, clients confirm that they have read, understood, and agreed to these Terms & Conditions.

Subscription Terms & Conditions

  1. General: DD Clinical Ltd (“DD Clinical”, “we”, “us”) offers subscription payment plans via GoCardless Direct Debit to allow clients to spread the cost of selected aesthetic treatments. Subscriptions are interest-free monthly payment plans and do not constitute a credit agreement. All subscriptions are subject to medical consultation, clinical suitability and practitioner approval and are available to clients aged 18 years or over only.

  2. Payments: Monthly payments are collected in advance by GoCardless Direct Debit. The first payment is taken at the time of subscription sign-up. Missed or failed payments may result in suspension of treatments until the account is brought up to date and DD Clinical reserves the right to terminate a subscription where payments repeatedly fail.

  3. Treatment Accrual: Treatments included within a subscription may only be provided once sufficient monthly payments have been successfully collected to cover the standard pay-as-you-go cost of the first treatment. Until the required amount has accrued, treatments cannot be booked or administered. Accrued payments are non-refundable once treatment has been received. DD Clinical reserves the right to delay or refuse treatment if payments are in arrears or insufficiently accrued.

  4. Subscription Duration: 12-month subscriptions require a minimum commitment of 12 months and 3-month subscriptions require a minimum commitment of 3 months. Subscription terms commence on the date of sign-up, not the date of first treatment.

  5. Medical Treatments & Clinical Discretion: Injectable treatments (including Botox®, dermal fillers, skin boosters and polynucleotides) are prescription-only medicines. All treatments require consultation with, and approval by, a qualified prescriber. DD Clinical reserves the right to decline, delay or modify treatment if it is not clinically appropriate. Where treatment is deemed unsuitable, payments already made are non-refundable, although alternative treatments or account credit may be offered at the clinic’s discretion.

  6. Booking & Use: Treatments must be used within the subscription term and do not roll over. Unused treatments expire at the end of the subscription and are non-refundable. Appointments are subject to availability and must be booked in advance.

  7. Flexible Area Switching: Flexible area switching applies only to Botox subscriptions and allows substitution between facial areas of equivalent clinical value, subject to clinical suitability and practitioner approval. Area switching cannot be accumulated, exchanged for cash, or used to increase total treatment value.

  8. Subscription Benefits: Active subscription members may receive benefits including 20% off selected treatments (excluding subscription treatments, packages and sale items), 10% off retail products, complimentary consultations, treatment reminders, birthday offers (redeemable within 30 days), exclusive member events and refer-a-friend bonus (terms apply). Benefits are non-transferable, have no cash value and may be withdrawn if the subscription is cancelled or payments fail. DD Clinical reserves the right to amend or withdraw benefits with reasonable notice.

  9. Missed Appointments: A minimum of 48 hours’ notice is required to cancel or reschedule appointments. Missed or late-cancelled appointments may result in forfeiture of the treatment.

  10. Cancellation & Cooling-Off: Clients may cancel within 14 days of sign-up under the Consumer Contracts Regulations provided no treatment has been received. If treatment has been received during the cooling-off period, the subscription cannot be cancelled. After the minimum term, subscriptions may be cancelled with 30 days’ written notice.

  11. Early Termination: If a subscription is terminated early for any reason outside the cooling-off clause, the full remaining balance becomes immediately payable. DD Clinical may terminate a subscription immediately for breach of these terms, abusive behaviour, or repeated missed appointments.

  12. Plan-Specific Terms: Botox subscriptions are limited to the areas/frequency stated and dosing/suitability are determined by the clinician; treatments proceed only once sufficient payments have accrued and unused treatments expire at the end of term. Hydrafacial subscriptions include the stated number of treatments per 12 months, must be spaced appropriately, proceed only once sufficient payments have accrued, and cannot be exchanged for cash/other services. Dermal filler subscriptions (3-month plans) include the stated volume only; product choice and placement are determined by the clinician and treatment may only proceed once sufficient payments have accrued to cover the full cost; results vary. Skin boosters/polynucleotides subscriptions include the stated number of treatments over 12 months, may be limited to new subscribers and redeemable once per client, proceed only once sufficient payments have accrued and savings are based on standard pricing at publication.

  13. Pricing & Promotions: Subscription prices are fixed for the minimum term. Savings are calculated against standard prices at the time of publication and may vary. DD Clinical reserves the right to amend pricing for renewals or new subscriptions.

  14. Data Protection: Personal data is processed in accordance with UK GDPR and the DD Clinical Privacy Policy. GoCardless acts as a data processor for payment collection.

  15. Liability: DD Clinical accepts no liability for outcomes resulting from non-disclosure of medical information. Results vary and cannot be guaranteed.

  16. Governing Law: These terms are governed by the laws of England and Wales and disputes are subject to the exclusive jurisdiction of the English courts.

Free Skin Booster Promotion

This promotion is valid Thursday and Friday only on the advertised dates. One complimentary Skin Booster (RRP £350) is available when a qualifying treatment with a minimum spend of £200 is booked and purchased. The offer is available to new and existing clients. The complimentary Skin Booster is subject to consultation and clinical suitability and a full medical assessment will be carried out prior to treatment. The complimentary Skin Booster must be redeemed within 30 days of the qualifying treatment appointment; failure to redeem within this period will result in the offer being forfeited. The Skin Booster has no cash value, is non-transferable, and cannot be exchanged for an alternative treatment, credit, or refund. The complimentary Skin Booster may be administered during the same appointment or at a separate appointment, at the clinic’s discretion and subject to availability. Appointments are limited and allocated on a first-come, first-served basis. Standard deposit, cancellation, and no-show policies apply. The clinic reserves the right to refuse treatment where it is deemed clinically inappropriate and reserves the right to amend or withdraw this promotion at its discretion.

Gift Voucher Offer 2025

Voucher Promotion: Buy a £50 gift voucher and receive a £75 voucher; buy a £100 gift voucher and receive a £150 voucher; buy a £200 gift voucher and receive a £275 voucher. Validity: All promotional vouchers are valid for 12 months from date of purchase and the expiry date will be stated on the voucher; vouchers cannot be extended past expiry. Usage: Vouchers can be redeemed against treatments and/or products at DD Clinical Academy/Clinic (as applicable), cannot be used to purchase other vouchers, cannot be exchanged for cash, transferred or refunded, and only one voucher may be used per transaction unless stated otherwise. Vouchers cannot be used in conjunction with any other offers, promotions, discounts, or packages, and appointments booked using vouchers are subject to availability and standard cancellation policies. Promotional Value: The bonus value holds the same restrictions as standard voucher value and has no cash alternative; any remaining balance stays on the voucher until expiry. Fraud and Misuse: Lost or stolen vouchers cannot be replaced; the clinic reserves the right to refuse vouchers suspected of duplication, tampering or fraud. General: By purchasing or using a voucher, the customer agrees to these terms and the clinic reserves the right to amend or withdraw this promotion at any time in line with UK consumer law.

Black Friday 2025 – Terms and Conditions

These Terms and Conditions apply to all promotional offers referenced in DD Clinical’s Black Friday 2025 campaign unless expressly stated otherwise. By purchasing or redeeming any offer, the client agrees to be bound by these Terms. General Conditions: Offers must be purchased by 30 November 2025; treatments must be redeemed within 6 months of purchase; multi-session packages/courses must be completed within 12 months of purchase; all offers are non-refundable, non-exchangeable and non-transferable with no cash value; offers cannot be used with any other promotions, vouchers, discounts or loyalty point redemptions; all treatments are subject to consultation and suitability and the clinic may refuse treatment; if unsuitable, credit may be transferred to an alternative service at the clinic’s discretion (no refunds); prices may vary based on assessment/area/requirements; DD Clinical may amend, withdraw or substitute offers; missed appointments or failure to follow cancellation policy may result in forfeiture; clients must follow pre/post instructions; governed by the laws of England and Wales.

Offer-Specific Terms: Filler packages and dermal filler offers cannot be shared between clients, unused product cannot be stored/refunded/credited, and suitability and treatment planning are clinician-led. Hydrafacial, laser hair removal, CO₂ resurfacing, skin tag/mole removal, redness/pigment laser, IPixel, Accent Prime, skin boosters/polynucleotides and semi-permanent makeup offers are subject to consultation (and patch testing where required), recommended intervals, aftercare and clinic policy; missed sessions may be forfeited; outcomes vary; some offers require quoting “BlackFriday” at purchase; SMP offer is limited to December 2025 or January 2026 with the named practitioner and excludes corrections/boosts unless stated.

Liability: DD Clinical is not liable for adverse outcomes where clients fail to follow instructions or fail to disclose medical history; results are not guaranteed; the clinic’s decision is final; statutory rights are unaffected.

Sticker Prize Vouchers – Terms and Conditions

Validity: Prize vouchers must be redeemed within 6 months from 26 November 2025 and expire on 26 May 2026. Expired vouchers will not be accepted, reissued, extended or refunded. If a voucher includes multiple treatments and a course has commenced, it must be completed within 12 months of the first session or remaining sessions will be forfeited. Usage: Vouchers are non-transferable, non-refundable and have no cash value, cannot be exchanged for cash, cannot be used to purchase gift cards/vouchers/special offers and cannot be replaced if lost, stolen or damaged. Restrictions: Cannot be used with any promotional offer, Black Friday discounts, seasonal discounts, loyalty rewards or third-party incentives, and only one voucher may be used per transaction/appointment. Suitability: Treatments are subject to consultation and medical suitability; if unsuitable, an alternative treatment of equivalent value may be offered at the clinic’s discretion with no refund/cash alternative. Voucher-specific notes apply for the £500 voucher, Hydrafacial Platinum x2, and luxury hamper. General: DD Clinical may amend terms or withdraw vouchers if misuse/fraud is suspected; statutory rights are unaffected; governed by the laws of England and Wales.

20% OFF Promotional Offer – Terms & Conditions

Promoter: DD Clinical Ltd. Offer: 20% off selected treatments or services. Eligibility: Open to clients aged 18+ and subject to consultation and suitability; the clinic may refuse treatment where clinically inappropriate. Validity: Valid between stated dates only and appointments must be booked and attended within the promotional period unless otherwise stated. Exclusions: Cannot be used with any other offer; excludes gift vouchers, packages, courses, memberships, subscriptions, deposits and retail unless expressly stated; excludes third-party/visiting practitioner treatments where applicable. Booking & Payment: Discount applies at time of payment and not retrospectively; deposits may be required and are subject to cancellation policy; no-shows/late cancellations may result in loss of discount. Non-transferable/no cash alternative. Refunds are calculated on the discounted price paid. Results vary; consultation and informed consent apply. DD Clinical may amend/withdraw where necessary. Governed by English law with disputes subject to English courts.

Terms and Conditions – Free Facial Promotion

Eligibility: Customers aged 18+ who make a qualifying purchase at DD Clinical. Offer: Spend £150 or more on products in one transaction and receive one complimentary facial, subject to availability and advance booking. Validity: Purchases made 1 October 2025 to 31 October 2025; facial must be redeemed by 30 November 2025 unless otherwise agreed. Exclusions: Product purchases only; excludes services; gift vouchers, discounted items and promotional bundles excluded unless stated; cannot be used with other offers/discounts/loyalty schemes. General: Non-transferable, no cash value, no substitution. DD Clinical may withdraw/amend at any time; clinic decision is final.

Winter Wonderland Raffle – Terms and Conditions

General: Vouchers are non-transferable, non-refundable and cannot be exchanged for cash; lost/stolen/damaged vouchers cannot be replaced; vouchers must be presented at redemption; DD Group may verify identity; vouchers cannot be used with other offers unless expressly permitted; treatments are subject to consultation and suitability and alternatives may be offered at the group’s discretion (except where stated); DD Group may amend/withdraw terms; winners must comply with booking/cancellation policies.

Confidence is Beauty Total Makeover (up to £3000): Winner must consent to full use of transformation photography/videography across print, digital, social, website, advertising and PR; if not, the prize is forfeited with no alternative. Voucher value applies across selected DD Clinical treatments; cannot be used solely for injectables; treatment plan is clinician-led; bookings are subject to availability; unused balance forfeited at expiry. Additional vouchers (where offered) have a 6-month validity from 26 November to 26 May 2026, retail discounts apply to full-priced items only, and contents/areas are subject to availability and consultation. Course-based prizes must commence within validity and complete within 12 months of commencement, with missed appointments potentially deducted.

Terms and Conditions – Refer a Friend Campaign

Eligibility: Referrers must be existing DD Clinical clients who have previously attended and paid for at least one treatment. Friends must be new clients to DD Clinical. How to Qualify: Friends must quote DDRAF50 and provide the Referrer’s full name at booking. Friend receives £50 off their first treatment (minimum spend may apply; excludes promotional packages/discounted services). Referrer receives £50 account credit once the Friend has attended and paid. Credits issued within 5 working days, redeemable against future treatments only (not retail), valid 12 months, non-transferable and no cash alternative. No cap on referrals, but each Friend can only be referred once and use one code. Cannot be used with other offers; staff and immediate family excluded. Fraud/misuse may result in cancelled credits. DD Clinical may amend/withdraw at any time; statutory rights unaffected; governed by UK law.

Spotlight Treatment Offers

Validity: 20% off spotlight offers valid for bookings made and paid on or before 31 October 2025. Treatments must be redeemed within 12 months of purchase; unused value/sessions expire and cannot be refunded, transferred or extended. Eligibility: 18+; consultation required; clinic may refuse treatment where medically inappropriate. Booking & Payment: Payment must be made in full by the offer expiry date; appointments subject to availability. Sessions/Courses: Must be completed within validity; missed sessions may be forfeited under cancellation policy; sessions are non-transferable and not exchangeable. Refunds/Substitutions: Promotional purchases are non-refundable and non-exchangeable; no cash/credit alternative for unused portions; substitution only where recommended clinically. Cancellations: Minimum 48 hours’ notice to cancel/reschedule; late cancellations/no-shows may result in forfeiture/fees. Medical: Results vary; treatment plans may be altered/discontinued at clinician discretion. Limitations: Cannot be used with other discounts/promotions/vouchers/loyalty credit; applies only to listed treatments; DD Clinical may amend/withdraw at any time. General: Treatments performed at DD Clinical Chester; clients must attend all appointments within the validity period.

50% Off Rosacea Treatments – April 2026

  • Offer valid from 1st April 2026 to 30th April 2026 inclusive.
  • The offer applies to selected rosacea, redness and thread vein treatments only, as advised during consultation.
  • All treatments must be purchased as a course of six (6) treatments to qualify for the 50% discount.
  • Courses must be paid in full at the time of purchase. The discount cannot be applied to pay-as-you-go sessions.
  • Treatments must be booked following consultation and clinical suitability assessment. Not all clients may be suitable for treatment.
  • Results vary and outcomes cannot be guaranteed.
  • Course treatments must be completed within 12 months of purchase, unless otherwise advised clinically.
  • Offer cannot be used in conjunction with any other promotion, discount, package or membership benefit.
  • Offer is non-transferable and non-refundable. No cash alternative is available.
  • Appointments are subject to availability. We recommend booking in advance to avoid disappointment.
  • A deposit may be required at the time of booking, which will be deducted from the treatment cost.
  • 24 hours’ notice is required for cancellations or rescheduling. Late cancellations or missed appointments may result in loss of a treatment from the course.
  • Late arrival may result in reduced treatment time or forfeited appointment.
  • The offer applies only to new course purchases made within the promotional period, not existing or previously purchased packages.
  • Treatments included within the course cannot be exchanged for alternative treatments once purchased, unless clinically required and at the clinic’s discretion.
  • DD Clinical reserves the right to amend or withdraw this offer at any time without notice.

4 Day Spring Smooth Event (60% Off Laser Hair Removal Courses)

  • Offer valid on laser hair removal courses of 8 sessions only.
  • Offer valid for purchases made in relation to the 9th–11th April promotion only.
  • Full payment must be made by 5pm Saturday 11th April to secure promotional pricing.
  • Courses of treatment must be completed within 24 months from date of purchase.
  • A patch test and consultation are required prior to treatment; suitability will be determined by the practitioner.
  • Treatment intervals will be advised clinically and must be followed to achieve optimal results.
  • Non-refundable and non-transferable.
  • Cannot be used in conjunction with any other offer, promotion, or discount.
  • No cash alternative available.
  • Missed appointments, late cancellations, or changes may result in loss of session in line with clinic cancellation policy.
  • Offer available for new course purchases only and not applicable to existing packages.
  • Treatments subject to availability.
  • DD Clinical reserves the right to withdraw or amend this offer at any time.